# Forward Deployed Engineer, HLS at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Mid level
- Location: Seattle
- Work setup: On-site
- Pay: $230K to $275K base salary per year (USD)
- Posted: 2026-07-28
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8083711
- Page: https://www.1752.vc/careers/jobs/talkdesk-forward-deployed-engineer-hls/

## About the role

The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an...

## What they're looking for

- Proven Track Record at Enterprise Scale: Experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center infrastructure, enterprise CRMs)
- Advanced Software Engineering: Exceptional proficiency in TypeScript, Python, JavaScript, or similar modern languages, with an uncompromising standard for secure, scalable, and fully tested production code
- Complex Systems Integration: Expert knowledge of enterprise integration patterns (REST/GraphQL APIs, webhooks, gRPC, event-driven architectures, Kafka/RabbitMQ) and enterprise data flows
- Executive Presence & Influence: Demonstrated ability to build trust, navigate complex organizational dynamics, and drive technical consensus with C-suite executives and VP-level engineering leadership

Tags: Engineering