# Principal Product Manager - AI at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: Seattle
- Work setup: On-site
- Posted: 2025-08-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/7187889
- Page: https://www.1752.vc/careers/jobs/talkdesk-principal-product-manager-ai/

## About the role

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.

## What they're looking for

- Bachelor's degree in Business, Marketing, Engineering, or a related field
- At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products
- Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff
- Strong analytical skills, with the ability to use data and metrics to make informed product decisions
- Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
- Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership

Tags: Product