# Senior CX Manager - FSI at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $78K to $147K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8324350?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/talkdesk-senior-cx-manager-fsi/

## About the role

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment
- Preferred experience in financial services, healthcare/life sciences, retail and consumer products
- Proven track record of managing and delivering complex technical initiatives for enterprise customers
- Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms
- Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects
- Experience with agile and/or waterfall implementation methodologies, PMP or equivalent certification preferred

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/talkdesk-senior-cx-manager-fsi/