# Senior Manager, Solutions Engineer (FSI) at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $220K to $330K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8234123
- Page: https://www.1752.vc/careers/jobs/talkdesk-senior-manager-solutions-engineer-fsi/

## About the role

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

## What they're looking for

- 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams
- Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating complex enterprise deals, procurement cycles, and regulatory standards (e.g., PCI-DSS, SOC 2, FINRA, HIPAA)
- Hands-on experience with AI-powered SaaS solutions, familiarity with how AI is applied in customer experience, contact center, or adjacent domains is a strong plus
- Proven ability to lead and develop teams at scale, with a track record of building high-performing cultures and repeatable sales engineering processes
- Strong technical acumen, able to engage credibly with technical buyers and translate complex concepts for non-technical audiences at all levels
- Experience in the Contact Center, CCaaS, or CX technology space preferred

Tags: Solution Engineering & Shared Services