# Senior Solutions Consultant - Life Sciences at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $136K to $205K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8318424?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/talkdesk-senior-solutions-consultant-life-sciences/

## About the role

Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery. Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR)
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
- Act as an internal Subject Matter Expert (SME) for the life sciences commercial or clinical areas related to patient & healthcare professional (HCP) experiences
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs

Tags: Professional Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/talkdesk-senior-solutions-consultant-life-sciences/