# Vice President, Customer Experience Manager at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Principal and up
- Location: Seattle
- Work setup: On-site
- Pay: $289K to $397K base salary per year (USD)
- Posted: 2026-04-16
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/7815992
- Page: https://www.1752.vc/careers/jobs/talkdesk-vice-president-customer-experience-manager/

## About the role

The Vice President, Customer Experience Manager is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across the globe.This role leads a consolidated team of Customer Experience Managers (CXMs), combining Customer Success and Technical Account Management into a single, outcome-driven function.

## What they're looking for

- 15+ years of experience in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS (CCaaS/CX platforms preferred)
- Strong technical foundation, ideally with early-career experience in Product, Engineering, or Solution Architecture
- Demonstrated experience driving AI/automation adoption for enterprise customers, with a clear understanding of how AI delivers business value
- Proven track record leading global or regional (North America) multi-tiered teams in high-growth environments
- Deep expertise in cloud architecture, APIs, enterprise integrations (e.g., CRM systems), and AI-driven platforms
- Experience supporting complex industries such as Financial Services, Healthcare/Life Sciences, and Retail

Tags: Customer Experience