# Operations Manager, Client Success at Talkspace

- Company: Talkspace
- What the company does: Get matched with a licensed therapist and start therapy from anywhere. Talkspace offers affordable, flexible mental health care with or without insurance. Backed by Norwest.
- Company website: https://www.talkspace.com/
- Type: Startups
- Level: Senior
- Location: New York, NY (Remote)
- Work setup: Remote
- Pay: $82K to $92K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://www.talkspace.com/careers/job?gh_jid=6183128004
- Page: https://www.1752.vc/careers/jobs/talkspace-operations-manager-client-success/

## About the role

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

## What they're looking for

- Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their implementation across the team
- Own and continuously improve operational workflows, including scheduling and program delivery structures
- Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance across all Client Success programs
- Use dashboards and analytics tools (e.g., Looker or Mixpanel) to monitor program and operational performance and give leadership real-time visibility, partnering with Product on build out as needed
- Analyze client and engagement data using Excel, Google Sheets, and existing dashboards to identify trends, risks, and opportunities, and drive operational or program improvements based on those insights
- Monitor client health indicators and proactively surface insights and risks to Client Success leadership to inform strategic decisions

Tags: G&A