# Customer Sales Support Specialist (Bilingual - French/English) at Tandem

- Company: Tandem
- What the company does: AI-native office leasing broker. Backed by Y Combinator and a16z.
- Company website: http://drivetandem.com
- Type: Startups
- Level: Mid level
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://tandemdiabetes.wd12.myworkdayjobs.com/en-US/tandemdiabetes/job/Canada-Office/Customer-Sales-Support-Specialist_JR101158-1
- Page: https://www.1752.vc/careers/jobs/tandem-customer-sales-support-specialist-bilingual-french-english/

## About the role

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

## What they're looking for

- Knowledge of Type 1 diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable
- Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred
- Ability to converse in insurance language routinely utilized by the health insurance industry
- Knowledge of individual health plan insurances practices
- Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements
- Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products