# Senior Customer Success Manager at Tavus

- Company: Tavus
- What the company does: Personified Application Layers that see, hear, and respond face-to-face in real time. Build and deploy with our API, no-code PAL Maker, or enterprise Solutions. Interactive AI avatars and conversational video reimagined. Backed by Sequoia, Y Combinator and CRV.
- Company website: https://www.tavus.io/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/tavus/8cdea346-6204-4bb5-ab6e-bcd1b2a65206?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tavus-senior-customer-success-manager/

## About the role

Tavus customers are building products and experiences with conversational AI. Getting from a signed contract to a successful deployment takes more than access to the platform. Customers need clear priorities, a workable implementation plan, and a partner who understands what they are trying to accomplish. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience independently managing a portfolio of B2B customers through implementation, adoption, and renewal
- Experience with APIs, AI, infrastructure, developer tools, or another technical product where customer implementation materially affects success
- The ability to enter an account with incomplete information, ask focused questions, and establish a coherent plan
- Commercial judgment: you can connect product performance, usage, customer economics, sponsorship, and business value to retention and expansion
- Strong follow-through across several accounts and internal teams. You keep commitments visible and recognize when a stalled next step requires a decision
- Clear writing and sound judgment in difficult customer conversations. You communicate uncertainty honestly, bring bad news early, and adapt the detail to your audience

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tavus-senior-customer-success-manager/