# Customer Success Manager at Tekion

- Company: Tekion
- What the company does: Backed by Index.
- Company website: http://tekion.com/
- Type: Startups
- Level: Senior
- Location: Virtual - Iowa
- Work setup: Remote
- Pay: $71K to $117K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/tekion/51f241e9-7c3f-4738-8ab4-47e432c158e3
- Page: https://www.1752.vc/careers/jobs/tekion-customer-success-manager/

## About the role

Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes

## What they're looking for

- Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred, equivalent relevant experience accepted in lieu of degree
- 3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
- Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders
- Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative
- Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred
- Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred

Tags: All Cost Centers