# Senior Product Manager - Post-Sales Platform & AI Automation at Tekion

- Company: Tekion
- What the company does: Backed by Index.
- Company website: http://tekion.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Pleasanton HQ
- Work setup: On-site
- Pay: $155K to $232K base salary per year (USD)
- Posted: 2026-07-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tekion/fe0a22c9-20af-4f89-aaab-9020481aff14
- Page: https://www.1752.vc/careers/jobs/tekion-senior-product-manager-post-sales-platform-and-ai-automation/

## About the role

Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables. Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories.

## What they're looking for

- Experience: 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains
- Post-Sales Domain Knowledge: Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes
- Technical Acumen: Strong ability to partner with engineering on system architecture, API integrations, and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights
- Execution & Ownership: Track record of driving product features end-to-end — from discovery to launch — with measurable outcomes and a bias for action
- Written & Verbal Communication: Strong documentation skills (PRDs, decision memos, stakeholder updates). Confident communicator across time zones with India-based teams and cross-functional teams
- Analytical Tools: Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting

Tags: All Cost Centers