# Director, Global Developer Success at Temporal

- Company: Temporal
- What the company does: Backed by Index, Sequoia and a16z.
- Company website: http://temporal.io/
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: Remote
- Pay: $178K to $292K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/temporal/25568018-4545-448c-acef-1ac481e67d5d
- Page: https://www.1752.vc/careers/jobs/temporal-director-global-developer-success/

## About the role

Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments. Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.

Tags: Customer Support