# Director, Customer Operations at Tempus

- Company: Tempus
- What the company does: Backed by NEA.
- Company website: https://www.tempus.com/
- Type: Startups
- Level: Principal and up
- Location: Chicago
- Work setup: On-site
- Pay: $120K to $170K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://tempus.wd5.myworkdayjobs.com/en-US/Tempus_Careers/job/Chicago/Director--Customer-Operations_JR202600904-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tempus-director-customer-operations/

## About the role

Lead and develop the Customer Operations team, providing direct management to managers who oversee supervisors and Customer Service Representatives (CSRs). Oversee the execution of core customer operations, including managing incoming customer calls, addressing customer emails, and directing proactive outreach to customers to secure missing information needed for patient reports. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Strong operational discipline and a bias toward building durable processes, systems, and tools rather than one-off fixes
- Excellent stakeholder management skills and the ability to build cross-functional relationships and influence without authority
- A track record of developing and mentoring people, including growing managers into strong, independent leaders
- Data fluency—comfort using metrics to diagnose problems, prioritize, and measure improvement
- A proactive, entrepreneurial mindset, thrives in a high-growth, rapidly evolving environment and can operationalize solutions quickly
- Sound judgment around risk mitigation and the ability to anticipate downstream consequences of operational decisions


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tempus-director-customer-operations/