# Senior Manager, Technical Excellence & Escalations at Tenable

- Company: Tenable
- What the company does: The leader in exposure management and AI security, Tenable cybersecurity solutions reduce cyber risk across IT, OT, cloud, identity & hybrid attack surfaces. Backed by Accel and Insight.
- Company website: http://www.tenable.com
- Type: Startups
- Level: Senior
- Location: US - Headquarters - Maryland - Columbia
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/tenableinc/jobs/5474139008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tenable-senior-manager-technical-excellence-and-escalations-2/

## About the role

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management
- 3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred
- Hands-on experience running an escalation practice or program, including process design and cross-functional coordination
- Demonstrated ability to influence product and engineering priorities using support and escalation data
- Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution
- Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment

Tags: Technical Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tenable-senior-manager-technical-excellence-and-escalations-2/