# Director, Customer Success at Tenex

- Company: Tenex
- What the company does: Unlock Real Estate Operational Excellence. Backed by 500 Global.
- Company website: https://tenex.io
- Type: Startups
- Level: Principal and up
- Location: Kansas City Metro
- Work setup: Remote
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.ashbyhq.com/tenex/0f18281b-88ed-4c9a-af1c-21fa313589b7
- Page: https://www.1752.vc/careers/jobs/tenex-director-customer-success/

## About the role

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions.

## What they're looking for

- Proven experience leading Customer Success (or post-sales delivery) teams in a B2B SaaS environment, including hiring, coaching, and performance management
- A track record of owning retention and expansion metrics (GRR/NRR) and driving them through a team
- Strong executive presence — comfortable in the room with CISOs and security/business leaders, and able to translate technical work into business outcomes
- Experience building and scaling process in a high-growth or startup environment, you're as comfortable creating the playbook as running it
- Data-driven approach to health, risk, and prioritization
- Excellent cross-functional partnership skills, especially with technical delivery teams

Tags: Customer Success