# Manager, Customer Success Operations at Tenex

- Company: Tenex
- What the company does: Unlock Real Estate Operational Excellence. Backed by 500 Global.
- Company website: https://tenex.io
- Type: Startups
- Level: Senior
- Location: Sarasota, FL HQ
- Work setup: Remote
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tenex/f3249f96-07d2-40d9-ab63-1c16322ef5fa
- Page: https://www.1752.vc/careers/jobs/tenex-manager-customer-success-operations/

## About the role

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions.

## What they're looking for

- Strong analytical and data fluency — defining metrics, building dashboards, and working across Salesforce data and BI tooling
- Strong Salesforce data and administration fluency — comfortable owning objects, fields, and data quality and building reporting on top of them
- Fluency in core CS metrics (GRR, NRR, health scoring, segmentation, renewal motions) and the judgment to know which ones actually drive decisions

Tags: Customer Success