# Customer Success Lead at Tern

- Company: Tern
- What the company does: Plan Less. Get Out More. AI planning for everyday life. Backed by Techstars.
- Company website: https://travelwithtern.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $110K to $140K base salary per year (USD)
- Posted: 2026-06-04
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tern/45be4e08-d51e-4030-b717-c70d75b7ea65
- Page: https://www.1752.vc/careers/jobs/tern-customer-success-lead/

## About the role

We've built an early foundation with our first enterprise hosts and it's working. Now we want to take what's been learned and apply it across our significantly growing book of business, whether that be new customers or engaging with our highest value partners that we don't spend a ton of time with yet. The Customer Success Lead will define what that looks like and own the end to end process, from setting them up on Tern, activating their launch, and consulting with our most senior stakeholders on growth.

## What they're looking for

- 5+ years in customer success, account management, or a senior sales role within a tech company with direct ownership of adoption and revenue growth metrics in a post-sale capacity
- Experience managing a meaningful book of business across account sizes and a track record of driving measurable growth, not just retention
- A track record of building things. You've joined teams where the playbook was incomplete and left them with something repeatable
- Comfortable operating across both enterprise complexity, mid-market agencies desiring attention, and individual needs within each of our largest accounts
- Strong instincts for how to drive growth and adoption at both the agency or team level and also the individual user level within your accounts

Tags: Support, Success, & Training