# Support Specialist at Tern

- Company: Tern
- What the company does: Plan Less. Get Out More. AI planning for everyday life. Backed by Techstars.
- Company website: https://travelwithtern.com
- Type: Startups (AI role)
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $55K to $75K base salary per year (USD)
- Posted: 2026-07-15
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tern/57adfc7c-875c-4233-bfea-64175075d1a1
- Page: https://www.1752.vc/careers/jobs/tern-support-specialist/

## About the role

Customer Support: Be a champion for our customers, representing their needs within Tern and ensuring their voices are heard by providing prompt, professional, and effective support to travel advisors, resolving issues and ensuring their success with Tern's solutions primarily through chat, phone, email, and 1:1's. Technical Troubleshooting: Identify, diagnose, and resolve technical problems, providing expert guidance and clear communication

## What they're looking for

- Customer phone calls: You're experienced taking customer phone calls in high-pressure/time-sensitive situations, know how to de-escalate, can multitask to find information
- Previous travel industry experience: Whether you've worked for an online travel agency, have been or are a travel advisor
- User-facing enablement: You’re just as comfortable in the queue as you are creating a walk through video or hosting a live 1-1 training to close the ticket. You deploy the right lever for the right problems to resolve issues quickly and effectively
- Startup mindset: You're scrappy, adaptable, and ready to figure things out. You thrive on solving problems and are known for your attention to detail. You are comfortable in a fast-paced environment and can easily shift priorities as needed

Tags: Support, Success, & Training