# Customer Onboarding Manager at Tessera Labs

- Company: Tessera Labs
- What the company does: Tessera compresses ERP modernization from years to weeks with governed, multi-agent AI. Backed by a16z.
- Company website: https://tesseralabs.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Remote in the U.S.
- Work setup: Remote
- Pay: $150K to $180K base salary per year (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.ashbyhq.com/tessera-labs/5896ebde-7bc6-41c5-a1a3-cfdbcea0b03f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tessera-labs-customer-onboarding-manager/

## About the role

The Customer Onboarding Manager owns every new customer's path from the first handoff by our GTM (Go-To-Market) team to the day the customer is live in production. Your job is to make that path shorter, more predictable, and easier for the customer. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B (business-to-business) software company
- Excellent written and verbal communication, with the confidence to lead calls with customer stakeholders and follow up without being prompted
- A record of running several customer engagements at once and keeping each one on schedule
- Experience building processes from scratch, such as playbooks, checklists, and trackers, and getting other teams to use them
- Strong organization and follow-through, with a habit of clear written status updates
- Basic understanding of what enterprise security reviews, compliance requirements, and cloud deployments involve. You need to understand the questions well enough to route them, you do not need to answer them

Tags: Center of Excellence

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tessera-labs-customer-onboarding-manager/