# Merchant Operations Specialist at Thanx

- Company: Thanx
- What the company does: Drive revenue with personalized guest engagement, loyalty programs, and data-driven marketing. The #1 software for restaurants.
- Company website: http://www.thanx.com
- Type: Startups
- Level: Mid level
- Location: North America - Remote
- Work setup: Remote
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://job-boards.greenhouse.io/thanx/jobs/8055433003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/thanx-merchant-operations-specialist/

## About the role

Merchant Operations makes sure our restaurant partners' setup works: their loyalty programs, mobile apps, online ordering, and the POS and other integrations behind them. We work closely with the Implementation team to launch merchants, then with Customer Success to make sure the program keeps operating effectively. Our part is the technical configuration, and after launch we monitor location health, investigate issues, and get root causes fixed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience in a technical support, operations, implementation, or similar role where you diagnosed problems across multiple systems
- A track record of finding root causes, not just closing tickets
- Comfort with data. SQL is a big plus, and we'll teach what you need if you have the aptitude
- Experience using AI tools such as Claude or ChatGPT to speed up analysis, troubleshooting, or workflows
- Clear written communication with both technical and non-technical audiences
- A habit of automating repetitive work when you see it

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/thanx-merchant-operations-specialist/