# Implementation Manager at Thatch

- Company: Thatch
- What the company does: Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
- Company website: http://www.thatch.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://thatch.com/jobs/5419033008?gh_jid=5419033008
- Page: https://www.1752.vc/careers/jobs/thatch-implementation-manager/

## About the role

We’re looking for an Implementation Manager to lead our growing segment of mid-market employers through the transition to Thatch – from initial planning through a successful transition to account management.

## What they're looking for

- Experience leading customer implementations, onboarding programs, change-management initiatives, or similarly complex projects
- Strong project and process management skills, with a record of keeping multiple stakeholders aligned and accountable
- Excellent customer communication, facilitation, education, and training skills
- The ability to translate unfamiliar or technical concepts into clear, practical guidance
- Comfort working with customer data, file transfers, system integrations, and technical partners
- Sound judgment and the ability to anticipate risks, manage competing priorities, and escalate issues early

Tags: Growth