# Operations Manager, Employer Support at Thatch

- Company: Thatch
- What the company does: Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
- Company website: http://www.thatch.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://thatch.com/jobs/5414790008?gh_jid=5414790008
- Page: https://www.1752.vc/careers/jobs/thatch-operations-manager-employer-support/

## About the role

Thatch's mission is to build a healthcare system people love, and our employers and brokers expect a support experience that's fast, personal, and trustworthy at every touchpoint. The Employer Support team works directly with customer key stakeholders – C-level executives, HR admins, operations managers, and brokers – supporting them proactively with a consultation model, and reactively to solve their most complex issues, enabling them to offer wonderful health benefits to their employees.

## What they're looking for

- 5+ years building and leading support teams in fast-changing environments
- Experience managing support managers, specialists, technical account managers, and/or premium support functions
- A strong collaborator with a demonstrated ability to navigate complex environments and build relationships that move things forward
- Proven ability to deliver complex operational projects spanning multiple stakeholders
- Excellent written and verbal communication
- Background in fintech, healthtech, or a comparable industry

Tags: Operations