# Operations Specialist, Billing and Collections at Thatch

- Company: Thatch
- What the company does: Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
- Company website: http://www.thatch.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://thatch.com/jobs/5414789008?gh_jid=5414789008
- Page: https://www.1752.vc/careers/jobs/thatch-operations-specialist-billing-and-collections/

## About the role

We’re on the lookout for an Operations Specialist, Billing and Collections to join Thatch. This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate.

## What they're looking for

- 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role, ideally in a high-growth or high-volume environment
- Demonstrated success managing a high-volume queue independently, with strong prioritization and follow-through
- Excellent judgment — comfortable making case-by-case decisions on collections and escalation without needing step-by-step direction
- Strong analytical skills, comfortable reconciling invoices, payments, and ledgers to identify and explain discrepancies
- Well-developed written and verbal communication skills, including comfort delivering difficult financial conversations to customers
- Bachelor's degree required

Tags: Operations