# Operations Specialist, Employer Onboarding at Thatch

- Company: Thatch
- What the company does: Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA. Backed by General Catalyst, Index and GV.
- Company website: http://www.thatch.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://thatch.com/jobs/5414792008?gh_jid=5414792008
- Page: https://www.1752.vc/careers/jobs/thatch-operations-specialist-employer-onboarding/

## About the role

Every employer that joins Thatch has to be verified before their team can get covered — confirming the business is legitimate and its owners are who they say they are before any money moves. That verification function is growing in scope and volume, and it still runs more on institutional knowledge than documented process.

## What they're looking for

- 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct experience reviewing business or identity verification documentation
- Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation for an operational process — not just following one someone else wrote
- Track record working cross-functionally with Product and/or Engineering to diagnose process failures and scope fixes, not just flag them
- Comfort making and documenting judgment calls on ambiguous or high-risk cases within a compliance framework
- Bachelor's degree or equivalent practical experience
- Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or Metabase, ticketing platforms, and similar review platforms)

Tags: Operations