# IT Support Specialist at Thatgamecompany

- Company: Thatgamecompany
- What the company does: thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide. Critically acclaimed games Journey, Flower and flOw. Backed by Kleiner Perkins.
- Company website: https://thatgamecompany.com/
- Type: Startups
- Level: Mid level
- Location: Los Angeles
- Work setup: Remote
- Pay: $56K to $87K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/thatgamecompany/e452d895-1efa-4d8f-b7b7-b60d1f73c4a6
- Page: https://www.1752.vc/careers/jobs/thatgamecompany-it-support-specialist/

## About the role

You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't. It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk.

## What they're looking for

- 1–3 years in IT support, service desk, or comparable hands-on technical support
- Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling
- Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests
- A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems
- Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity
- Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon

Tags: ITS