# Client Operations Manager at The Playbook

- Company: The Playbook
- What the company does: The Playbook is a sports performance app and a web-based dashboard that quantifies mental health status, tracking stress, well-being, and resilience. By providing a quantifiable snapshot of team and individual well-being, The Playbook can help organizations... Backed by Techstars.
- Company website: https://sportsmentalhealthplaybook.com
- Type: Startups
- Level: Senior
- Location: New York City, NY
- Work setup: Hybrid
- Posted: 2025-12-15
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/playbook/1548ff4e-9b6d-4786-9ba7-a48588de5cb1
- Page: https://www.1752.vc/careers/jobs/the-playbook-client-operations-manager/

## About the role

As a result of your time in this role, you supported Playbook in exponential growth nationwide. You were able to retain both your clients and host teams, and the way your team performed elevated the bar for the rest of our company. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.

## What they're looking for

- You have 5+ years of experience in operations, hospitality, facilities, or client services—preferably in a multi-site or field management role. You come from industries that are focused on people - not products
- You have at least 3 years of experience managing full-time team members, with demonstrated ability to motivate and lead high-performing teams
- You have experience serving as the primary point of contact for multiple client stakeholders across various locations and time zones
- Experience managing budgets, interpreting P&L reports, and confidence in using these to create and present operational and financial reports summarizing key metrics and trends

Tags: Corporate Roles