# Client Success Manager at The Predictive Index

- Company: The Predictive Index
- What the company does: Backed by General Catalyst.
- Type: Startups
- Level: Senior
- Location: Westwood, MA
- Work setup: On-site
- Posted: 2026-09-30
- Apply by: 2026-11-14
- Apply: https://job-boards.greenhouse.io/predictiveindex/jobs/8859052002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/the-predictive-index-client-success-manager/

## About the role

At The Predictive Index, we help organizations understand what makes people tick, and our Client Success team is where that promise comes to life for our customers. As a Client Success Manager, you'll be the PI expert and bring the power of talent optimization to a portfolio of clients. You'll build dynamic, lasting relationships to manage and grow direct accounts for PI while enabling your customers to optimize their talent effectively. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own the client journey. Manage the onboarding, implementation, adoption, and advocacy for a portfolio of PI clients, using AI tools to keep account plans, notes, and follow-ups organized as your book grows
- Drive adoption. Maximize customer awareness, engagement, and adoption of PI solutions throughout each client, including helping them get real value from the AI features in PI's platform
- Find the next opportunity. Utilize discovery to identify new opportunities within client accounts, with AI helping you prep for calls and surface patterns across conversations
- Grow accounts. Collaborate with the Client Account Manager on potential expansion opportunities and renewals to increase average contract value in service of both gross and net dollar retention
- Stay on top of it all. Utilize effective time management, resources, systems, and AI tools to ensure each client's varying needs and deliverables are being met

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/the-predictive-index-client-success-manager/