# Client Success Director at Thought Machine

- Company: Thought Machine
- What the company does: From tier 1 global institutions to hyper-growth fintechs, the Vault platform provides the clean, cloud-native core banking and integrated payments infrastructure needed to power the future of finance. Backed by Air Street.
- Company website: https://www.thoughtmachine.net
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States, New York, New York City
- Work setup: Remote
- Pay: $150K to $250K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/thought-machine/b42c28f0-7a83-41b7-b597-27a1a0fef586
- Page: https://www.1752.vc/careers/jobs/thought-machine-client-success-director/

## About the role

The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value.

Tags: Client Services