# Senior Customer Success Manager at Thrive

- Company: Thrive
- What the company does: Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Backed by Kleiner Perkins and IVP.
- Company website: https://thriveglobal.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $125K to $150K base salary per year (USD)
- Posted: 2026-05-20
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/thriveglobal/jobs/47118cf8-c288-4439-b8ed-6abc6982c590
- Page: https://www.1752.vc/careers/jobs/thrive-senior-customer-success-manager/

## About the role

The Senior CSM owns the customer relationship after the sale: delivery, adoption, ongoing engagement, renewals, and growth. This is a high-touch model. You will own a portfolio of roughly five to seven enterprise accounts so you can get deeply ingrained in each one, manage executive-level relationships, and act as a genuine strategic partner. AI is central to where we are taking this team.

## What they're looking for

- A defined portfolio of enterprise customers across the lifecycle, including the renewal and expansion number
- Executive relationships, using AI to prepare: synthesizing stakeholder context, priorities, the recommended narrative, and likely questions so you walk into every high-stakes meeting calibrated
- Client-ready storytelling: translating Thrive research, product updates, and data into industry-specific narratives, with AI sharpening the translation
- Executive-ready QBRs, renewal decks, and expansion proposals grounded in usage data and business impact, not just activity reporting
- Early detection of churn risk and expansion opportunity, bringing recommended actions rather than flags
- Renewal and expansion forecasting with Sales, and cross-functional delivery with Product, Marketing, and Leadership

Tags: Customer Success