# Customer Operations Manager at TigerConnect

- Company: TigerConnect
- What the company does: Backed by Norwest.
- Company website: http://www.tigerconnect.com/
- Type: Startups
- Level: Senior
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://tigerconnect.wd1.myworkdayjobs.com/en-US/TC/job/Hybrid---Mexico-City-Mexico/Customer-Operations-Manager_R003297
- Page: https://www.1752.vc/careers/jobs/tigerconnect-customer-operations-manager/

## About the role

We're seeking a C ustomer Operations Manager who's eager to play a hands-on role in maintaining and optimizing customer success systems and programs that enable scalable, data-driven customer success. In this role, you’ll create and manage rules, health scores, playbooks, and journeys that help CSMs proactively identify risk and uncover growth opportunities. You’ll drive process improvements that reduce manual effort and boost team efficiency.

## What they're looking for

- 8+ years of related experience in Customer Success, Customer Support, Professional Services, or Customer Operations (or 6 + years with an advanced degree in a related field)
- Advanced, in - depth expertise with Gainsight, strong working knowledge of Salesforce
- Advanced proficiency in Excel and data analytics techniques to uncover insights and inform strategic decision-making
- Strong a nalytical thinking and problem-solving skills, with in-depth professional knowledge to resolve complex problems and understand the interrelationships across CS, Product, Marketing, Sales, and Revenue Operations discipline s
- Enthusiasm for AI and its potential to drive meaningful impact
- Strong interpersonal and networking skills to collaborate effec tively with key stakeholders outside your own area of expertise, both internally and external ly