# Director of Customer Experience at Tin Can

- Company: Tin Can
- What the company does: The super-magical Wi-Fi landline for kids. No screens, no texting, no strangers — just real conversation with Grandma, besties, and contacts you approve. Plug in, twirl that cord, and time-travel to pure voice fun. Backed by Greylock.
- Company website: https://tincan.kids/
- Type: Startups
- Level: Principal and up
- Location: Seattle
- Work setup: On-site
- Pay: $160K to $180K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/tin-can/ead1d015-537d-427b-8007-a503e7680b32
- Page: https://www.1752.vc/careers/jobs/tin-can-director-of-customer-experience/

## About the role

When an order gets lost in the mail, a Tin Can won't activate, or a call drops, that's not a small bug for the family on the other end — it's the moment they find out whether they made the right call trusting us with their kid's first phone. We're looking for a Director of Customer Experience to own that moment and everything around it: the end-to-end customer experience when someone buys a Tin Can, from fulfillment through activation, troubleshooting, and ongoing support, plus the team and systems behind it.

## What they're looking for

- Own the strategy and performance of Customer Experience across the customer lifecycle
- Build a culture where every customer issue has clear ownership and nothing falls through the cracks
- Develop processes that make resolution feel effortless for customers—even when the underlying issue is complex
- Evaluate, select, and scale the CX technology stack that expands and optimizes customer contact channels — phone systems, self-service, automation, and AI-assistance
- Own and evolve our contracted support partnerships, deciding what scales as-is, what changes, and what needs to move in-house
- Build the technical escalation path for hardware, connectivity, and companion-app issues, and partner directly with Engineering and Product to close the loop between what customers hit and what gets fixed

Tags: Customer Experience