# Technical Customer Experience Specialist at Tin Can

- Company: Tin Can
- What the company does: The super-magical Wi-Fi landline for kids. No screens, no texting, no strangers — just real conversation with Grandma, besties, and contacts you approve. Plug in, twirl that cord, and time-travel to pure voice fun. Backed by Greylock.
- Company website: https://tincan.kids/
- Type: Startups
- Level: Mid level
- Location: Seattle
- Work setup: On-site
- Pay: $75K to $85K base salary per year (USD)
- Posted: 2026-05-27
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tin-can/cf6a8daa-c88f-4af5-9d81-db3d128bc0f8
- Page: https://www.1752.vc/careers/jobs/tin-can-technical-customer-experience-specialist/

## About the role

Serve as a direct point of contact for escalated technical customer inquiries across email, SMS, social DMs, and phone calls Diagnose and resolve issues related to device activation, account setup, VoIP network connectivity, router related setup challenges, and user permissions using incomplete or evolving information

## What they're looking for

- Previous experience supporting consumer hardware or consumer tech products
- Familiarity with troubleshooting networking or device-activation workflows
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Experience delivering exceptional customer support via email, chat, or phone
- Technical curiosity and ability to learn new platforms quickly
- Comfort acknowledging uncertainty and proactively seeking answers (“I don’t know yet, but I’ll find out.”)

Tags: Customer Experience