# Lead Customer Success Manager - West at Tines

- Company: Tines
- What the company does: Tines lets teams put AI to work across their most sensitive systems, data, and processes, with the security and governance to do it safely. Backed by SoftBank VF, Felicis and Lux.
- Company website: https://www.tines.com/
- Type: Startups
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Pay: $190K to $220K base salary per year (USD)
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/tines/jobs/6131287004
- Page: https://www.1752.vc/careers/jobs/tines-lead-customer-success-manager-west/

## About the role

As a Lead Customer Success Manager , you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.

## What they're looking for

- Post-Sales Strategic Track Record: 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms
- Commercial Acumen & Growth Mindset: Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals in complex, multi-stakeholder environments
- Technical & FDE Alignment: Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value
- High Autonomy & Leadership: Self-motivated bar-raiser with a bias for action who excels in ambiguous, fast-paced environments and takes full accountability for account outcomes
- Executive Presence: Outstanding communication and presentation skills, with a track record of challenging and advising C-level executives on technology strategy and operational efficiency

Tags: Customer Success