# Technical Support Engineer I at Tines

- Company: Tines
- What the company does: Tines lets teams put AI to work across their most sensitive systems, data, and processes, with the security and governance to do it safely. Backed by SoftBank VF, Felicis and Lux.
- Company website: https://www.tines.com/
- Type: Startups
- Level: Mid level
- Location: Boston, MA
- Work setup: On-site
- Pay: $85K to $95K base salary per year (USD)
- Posted: 2026-10-08
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/tines/jobs/6220150004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tines-technical-support-engineer-i/

## About the role

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of technical support experience within a SaaS environment, ideally in automation or a related field
- Practical experience constructing, testing, and debugging REST and GraphQL API requests, using developer documentation and SDK examples to understand and troubleshoot integrations
- Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs, prompt structures, and protocols such as MCP
- Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
- Excellent communication, analytical, and troubleshooting skills, including clear written communication for handover documentation given the reliance on asynchronous handoffs with other regional shifts
- Ability to communicate complex technical concepts to non-technical and technical stakeholders alike

Tags: Knowledge, Education & Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tines-technical-support-engineer-i/