# Technical Support Engineer II - Federal at Tines

- Company: Tines
- What the company does: Tines lets teams put AI to work across their most sensitive systems, data, and processes, with the security and governance to do it safely. Backed by SoftBank VF, Felicis and Lux.
- Company website: https://www.tines.com/
- Type: Startups
- Level: Mid level
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://job-boards.greenhouse.io/tines/jobs/6225649004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tines-technical-support-engineer-ii-federal/

## About the role

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- SaaS Support Experience : 5+ years in technical support roles within SaaS environments, demonstrating progressive responsibility and expertise
- Analytical Problem-Solving : Methodical approach to troubleshooting with strong analytical skills and logical thinking
- API and Web Technology Expertise: Deep understanding of modern web architectures, including HTTP methods, REST and GraphQL APIs, and JSON data structures to diagnose integration failures and payload errors
- Database Fundamentals: Fundamental ability to read, understand, and execute SQL queries to inspect data state, verify system configurations, and support self-hosted application troubleshooting
- Code Literacy: Ability to read and interpret code (such as Python, JavaScript, or Ruby) to analyze logic flows, read stack traces, and debug script-based workflows alongside customers
- AI & Tooling Frameworks: Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs, prompt structures, and protocols such as MCP

Tags: Knowledge, Education & Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tines-technical-support-engineer-ii-federal/