# Franchise Success Manager II at Toast

- Company: Toast
- What the company does: Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
- Company website: https://pos.toasttab.com/
- Type: Startups
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://careers.toasttab.com/jobs?gh_jid=8300834&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/toast-franchise-success-manager-ii/

## About the role

The Franchise Success Manager II (FSM II) supports a portfolio of Toast’s largest enterprise restaurant brands. You’ll partner with Senior Customer Success Managers (CSMs) to drive net revenue retention, build customer trust, and deliver a premium experience to every franchisee and location in your book of business. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of account management or customer success experience
- Proficiency in G-Suite, Salesforce, and Slack
- Ability to lead with empathy and curiosity when engaging with both cross-functional partners and customers
- Passion for the restaurant industry and a general understanding of the Toast product suite
- Ownership mindset
- Proven success operating independently and navigating competing priorities in a constantly changing, fast-paced environment

Tags: Customer Success : Customer Success &...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/toast-franchise-success-manager-ii/