# Manager II, Customer Care - Guest at Toast

- Company: Toast
- What the company does: Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
- Company website: https://pos.toasttab.com/
- Type: Startups
- Level: Senior
- Location: Omaha, NE
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://careers.toasttab.com/jobs?gh_jid=8213813
- Page: https://www.1752.vc/careers/jobs/toast-manager-ii-customer-care-guest/

## About the role

This role will be hybrid to the Omaha office. The schedule is Tuesday-Saturday approx. 9a-6p CST. However, the role requires a certain amount of flexibility for days/hours.

## What they're looking for

- Experience with Intercom
- Experience managing a team that primarily relies on written communication (email and chat)
- Experience working in the tech industry or for a SaaS company
- Experiencing managing hybrid agents (in-office + work from home)
- Open to schedules that may include weekends, holidays and nights

Tags: Customer Success : Customer Care : POS