# Senior Manager, CS Data & Analytics at Toast

- Company: Toast
- What the company does: Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
- Company website: https://pos.toasttab.com/
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://careers.toasttab.com/jobs?gh_jid=8243192&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/toast-senior-manager-cs-data-and-analytics/

## About the role

As Senior Manager, Customer Success & Experience Analytics, you’ll be the analytics partner to CS leadership, shaping how the organization understands its performance and its customers, with a focus on customer experience and enablement. Reporting to the Senior Director of CS Data & Analytics, you’ll lead two analysts and bring a holistic customer view by connecting data across Care, Onboarding, Enablement, and Product. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Hands-on experience extracting insight from unstructured data such as survey verbatims or support transcripts
- Strong SQL, fluency with a modern data stack (Snowflake, Hex, dbt, or equivalent), and a clear point of view on data visualization and what makes a dashboard or analytical artifact useful
- A tinkerer and builder with hands-on experience using AI for analytics, whether to speed up analysis, automate recurring work, or build self-serve tools for stakeholders
- Direct experience with customer success, customer experience, or support data (NPS/CSAT programs, ticket and contact data, CRM), ideally in SaaS or restaurant technology
- Ability to translate analysis into clear recommendations for senior leaders, and to push back constructively when a question can’t be answered cleanly

Tags: Customer Success : Customer Success...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/toast-senior-manager-cs-data-and-analytics/