# Customer Success Engineer (CSE), GPU Cluster at Together AI

- Company: Together AI
- What the company does: Build what's next on the AI Native Cloud. Full-stack AI platform for inference, fine-tuning, and GPU clusters — powered by cutting-edge research. Backed by General Catalyst, Kleiner Perkins and NEA.
- Company website: https://www.together.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-04-30
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/togetherai/jobs/5123203007
- Page: https://www.1752.vc/careers/jobs/together-ai-customer-success-engineer-cse-gpu-cluster/

## About the role

As a Customer Success Engineer at Together AI, you will serve as the named technical owner for one of our most strategic customer relationships. You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring flawless delivery and operational health of large-scale GPU deployments.

## What they're looking for

- 5+ years in a customer-facing technical role, with 2+ years in dedicated technical account management or solutions architecture for large-scale AI or HPC infrastructure
- Deep expertise in GPU infrastructure — GPU health diagnostics, RMA workflows, and hardware acceptance testing
- Hands-on experience with large-scale Ethernet and InfiniBand fabric architecture
- Working knowledge of enterprise storage systems, including high-density NVMe, parallel file systems, and metadata infrastructure
- Experience with DC operations, facilities coordination, and hosting provider SLA management
- Strong ownership mindset for incident management, RCA authorship, and executive-level customer communication

Tags: Customer Success