# Customer Support — Financial Software at Topkey

- Company: Topkey (YC W21)
- What the company does: Topkey helps vacation & short-term rental managers automate finances and bookkeeping. PMS integrations, corporate cards, expense management, banking, owner/vendor payments, and more. Backed by Y Combinator, a16z and Felicis.
- Company website: https://www.topkey.io/
- Type: Startups
- Level: Mid level
- Location: PH / Remote (PH)
- Work setup: Remote
- Posted: 2026-05-11
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/topkey/jobs/JFdva2B-customer-support-financial-software
- Page: https://www.1752.vc/careers/jobs/topkey-customer-support-financial-software/

## About the role

We're looking for a customer support specialist with strong English communication skills to join the team. You'll be the first point of contact for property managers who have questions, run into issues, or need help getting the most out of the platform — and you'll work closely with our CS and product teams to make sure those experiences are consistently excellent.

## What they're looking for

- 2+ years in a customer support or customer success role, ideally at a SaaS or fintech company
- Excellent written and spoken English — this role requires clear, professional communication with U.S.-based customers (C1 level minimum)
- Organized, responsive, and proactive — you manage your own queue and follow up without being asked
- Comfortable breaking down technical issues and explaining them clearly to both customers and internal teams
- Experience with helpdesk or support tools (Plain, Intercom, Zendesk, Linear, or similar)
- Familiarity with financial technology, accounting workflows, or property management software is a strong plus

Tags: Support