# VP, AI Services - US-Based at TopTal

- Company: TopTal
- What the company does: Toptal enables businesses to hire the world’s top talent. Since 2010, 35,000+ clients have trusted Toptal for talent, teams, and end-to-end solutions. Backed by a16z.
- Company website: https://www.toptal.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: North America
- Work setup: Remote
- Posted: 2026-06-15
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/toptal/bcffcabc-df98-408a-976e-b16cb02631f2
- Page: https://www.1752.vc/careers/jobs/toptal-vp-ai-services-us-based/

## About the role

We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.

## What they're looking for

- Bachelor’s degree is required
- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm
- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization
- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level
- Deep, applied knowledge of ITIL v4 frameworks, ITIL Managing Professional or Strategic Leader certification strongly preferred
- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients

Tags: Technology Services