# Customer Success Manager, Revenue Cycle Management (RCM) at Torch Dental

- Company: Torch Dental
- What the company does: Backed by Bessemer and Felicis.
- Company website: https://www.torchdental.com/
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: Hybrid
- Pay: $87K to $105K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://jobs.lever.co/torchdental/4ed169c5-723e-4149-b506-1d89ea56a36b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/torch-dental-customer-success-manager-revenue-cycle-management-rcm/

## About the role

Torch Dental is at the Series B stage with strong revenue growth, rapidly expanding products, and a profitable core business. As an RCM Customer Success Manager you’ll play a critical role in shaping the customer experience for our AI-powered revenue cycle management product, partnering closely with dental practices to drive successful adoption, deliver measurable outcomes and help build the foundation for how we scale RCM Customer Success. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–5+ years in a customer success, account management, or implementation role, ideally in a startup or fast-scaling SaaS environment
- Comfort operating in ambiguity: this is a first-of-its-kind role at Torch, without an existing playbook, on a product that is itself still early and evolving
- Strong written and verbal communication — you'll be explaining claims and billing concepts to dental office staff and translating customer workflows back to engineering and product
- Strong tech competency -- you will be working directly with customers on integrating several solutions and will need to do basic tech implementation. You should feel comfortable with tech and learning new solutions
- Process-builder mindset: comfortable creating and iterating on onboarding scripts, health-score frameworks, and escalation paths rather than inheriting a mature one
- Familiarity with dental practice management systems (Dentrix, Open Dental, Eaglesoft, or similar) is a strong plus, comfort learning new PMS and payer systems quickly is required

Tags: Customer Lifecycle

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/torch-dental-customer-success-manager-revenue-cycle-management-rcm/