# Customer Success Manager at Total Expert

- Company: Total Expert
- What the company does: Total Expert is a fintech software pioneer of the first modern, enterprise-level Marketing Operating System (MOS) that enables financial services organizations to create customers or members for life by re-humanizing complex financial decisions. Backed by Emergence Capital.
- Company website: https://totalexpert.com
- Type: Startups
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://jobs.lever.co/totalexpert/d4f893d5-8600-4e72-af2f-b03e49a3e1c3?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/total-expert-customer-success-manager/

## About the role

The Customer Success Manager (CSM) plays a vital role in building strong, strategic partnerships between Total Expert and our mid-market customers. CSMs are trusted advisors who help customers realize maximum value and ROI from the Total Expert platform. By combining industry expertise, product knowledge, and a deep understanding of customer challenges, CSMs guide organizations toward achieving their business objectives and accelerating revenue growth. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Self-Starter with Growth Mindset: Ability to work independently with a strong desire to learn, adapt, and grow
- Thrives in Startup Culture: Resilient, resourceful, curious, and energized by a fast-paced, evolving environment
- Tech-Savvy and Passionate: Enthusiasm for technology, innovation, and driving success in a growing SaaS company
- Strategic Relationship Builder: Proven ability to manage complex, multi-divisional, and geographically diverse accounts
- Customer-Centric Mindset: A genuine passion for delivering exceptional experiences and measurable outcomes for customers
- Decisive Problem Solver: Skilled at analyzing complex challenges, identifying root causes, and developing strategic solutions that align with both customer and company goals

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/total-expert-customer-success-manager/