# Director, Technical Account Management at Total Expert

- Company: Total Expert
- What the company does: Total Expert is a fintech software pioneer of the first modern, enterprise-level Marketing Operating System (MOS) that enables financial services organizations to create customers or members for life by re-humanizing complex financial decisions. Backed by Emergence Capital.
- Company website: https://totalexpert.com
- Type: Startups
- Level: Principal and up
- Location: Remote, US
- Work setup: Remote
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.lever.co/totalexpert/34569d5b-1447-4b83-9b43-c1158030409c?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/total-expert-director-technical-account-management/

## About the role

The mandate for this role is to build on the foundation already in place and take it to a durable growth engine: one that compounds by continuously expanding what the team is capable of delivering, creating additional customer demand. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Delivery economics: Capacity planning, utilization and backlog management in a billable or subscribed-hours model, with the analytical ability to build both the value case and the staffing case
- AI leverage: Demonstrated use of AI and automation to expand what a delivery team can take on, not merely to reduce effort. This includes familiarity with agentic or MCP-style tooling
- Cross-functional range: Partnering with Finance and Sales on pricing and packaging, and holding clear scope boundaries with Professional Services
- Executive presence: Working with high-profile, strategic customers at the executive level, including ownership of escalations and difficult commercial conversations
- People development: People management and development grounded in accountability, continuous learning and improvement, including building technical skill in others, not only managing their workload
- Up to 10% travel

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/total-expert-director-technical-account-management/