# AI Adoption Engineer - West at Traversal

- Company: Traversal
- What the company does: Traversal is the AI SRE that triages alerts, finds root cause, and resolves incidents at petabyte scale. Trusted by American Express, PepsiCo, and DigitalOcean. Backed by Kleiner Perkins and Sequoia.
- Company website: https://www.traversal.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $150K to $300K base salary per year (USD)
- Posted: 2026-07-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/traversal/7cbc9604-3643-4f97-9eae-79b70a061650
- Page: https://www.1752.vc/careers/jobs/traversal-ai-adoption-engineer-west/

## About the role

As an AI Adoption Engineer you are a technically fluent, commercially aware practitioner who moves a customer through four adoption phases — Activation, Scaling, Optimization, and Value Realization — and owns the outcome at each step. You will run enablement sessions, debug accuracy failures, engineer custom prompts, drive quarterly business reviews, gather product feedback, drive product changes, and surface expansion opportunities.

## What they're looking for

- 5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company
- Demonstrated ability to run executive-level conversations and engineer-level conversations in the same week with the same customer. You adjust without losing credibility at either level
- Experience driving adoption of a technical product with a complex, multi-stakeholder customer — not just managing the relationship, but actively changing how people work
- Strong written communication. Your monthly leadership updates, enablement decks, and QBR narratives will be the customer’s primary record of why Traversal is worth renewing
- Comfort with ambiguity and a builder’s instinct — this is an early-stage role, the playbook exists but you will extend it

Tags: Field Engineering