# Customer Experience Manager at Treehouse

- Company: Treehouse
- What the company does: About Treehouse Treehouse is on a mission to accelerate the decarbonization of the places we live and work. Backed by Flourish Ventures.
- Company website: https://treehouse.pro
- Type: Startups
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Pay: $90K to $130K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://ats.rippling.com/treehouse-job-board/jobs/4f7eb52a-99da-4c75-9fdd-7652060383a0
- Page: https://www.1752.vc/careers/jobs/treehouse-customer-experience-manager/

## About the role

We are hiring a Customer Experience Manager to join our team! The Manager will design, implement, and oversee customer service strategies that ensure a positive and seamless experience for Treehouse customers. This role involves working cross-functionally with internal teams including Sales, Field Operations, and Engineering to enhance customer engagement and satisfaction across the lifecycle of their project.

## What they're looking for

- Create and implement customer service strategies and initiatives that align with company goals and industry best practices
- Establish Voice of the Customer processes and act as the primary advocate for the customer within the organization, ensuring their needs, preferences, and feedback are central to internal decision-making
- Oversee the timeliness and coordination of installation and inspection scheduling, coordinating Field Operations, building departments, and customers to ensure coordination and alignment
- Oversee complex customer issues, change orders, and escalations, working cross-functionally to resolve problems and ensure customer satisfaction while keeping the customer's perspective at the forefront
- Develop and monitor key performance indicators (KPIs) related to customer experience, ensuring they reflect the true voice of the customer and drive continuous improvement
- Work closely with Sales, Field Operations, and Engineering teams to ensure that customer insights are integrated into product development, service delivery, and overall business strategy

Tags: Operations