# Technical Support Engineer at Triomics

- Company: Triomics
- What the company does: Advance every cancer decision. Backed by General Catalyst.
- Company website: https://triomics.in/
- Type: Startups
- Level: Mid level
- Location: New York Office
- Work setup: Remote
- Pay: $125K to $150K base salary per year (USD)
- Posted: 2026-06-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/triomics/558cded7-b3be-4b8c-8f05-b2b3cacda79e
- Page: https://www.1752.vc/careers/jobs/triomics-technical-support-engineer/

## About the role

Investigate production issues end-to-end: trace across EHR data ingestion, document processing pipelines, AI extraction services, and application layer to classify root cause and resolve or escalate with full diagnostic context Monitor production systems across multiple customer deployments and cloud environments - catch pipeline failures, data quality drops, and extraction accuracy regressions before customers report them

## What they're looking for

- 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company
- Can query SQL databases, read application logs through Grafana or Temporal, navigate AWS or Azure infrastructure, and trace issues through a multi-service backend
- Strong written communication for both technical teams and non-technical clinical users
- Comfortable building processes from scratch

Tags: Support