# Director, Travel Services at TripActions

- Company: TripActions
- What the company does: Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one solution.
- Company website: http://tripactions.com
- Type: Startups
- Level: Principal and up
- Location: Remote (USA)
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://navan.com/careers/openings?gh_jid=8114922&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tripactions-director-travel-services/

## About the role

In this role, you will be responsible for delivering exceptional customer experiences, driving operational excellence, and building scalable, high-performing teams that support Navan's continued growth. We're looking for a leader who combines strong operational expertise, a passion for the travel industry, and a technology-first mindset, with the ability to leverage AI, automation, and data-driven insights to transform how we support our customers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of experience in Operations, Customer Support, or Service Delivery, ideally within a large-scale, global or multinational organization
- 5+ years of senior leadership experience, managing large, complex teams in a fast-paced, matrixed environment
- Proven track record of building, scaling, and transforming high-performing customer service or contact center operations
- Strong understanding of contact center operations, including workforce management, capacity planning, service-level management, quality assurance, and operational efficiency
- Demonstrated ability to translate business objectives into operational strategies, measurable KPIs, and tangible business outcomes
- Strong financial and business acumen, with experience managing budgets, optimizing cost-to-serve, and making data-driven investment decisions

Tags: Global Operations and Service (GOS)

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tripactions-director-travel-services/