# Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) at TripActions

- Company: TripActions
- What the company does: Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one solution.
- Company website: http://tripactions.com
- Type: Startups
- Level: Senior
- Location: Remote (USA)
- Work setup: Remote
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://navan.com/careers/openings?gh_jid=8304200&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tripactions-senior-manager-client-experience-pre-sales-solutions-and-scoping/

## About the role

Navan’s Global Operations and Service (GO&S) organization is looking for a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect the operational experiences our customers expect of Navan during the earliest stages of the commercial lifecycle. This role transforms the pre-sales operational footprint from a defensive gatekeeper into a proactive commercial driver, injecting elite service presence into active sales deals to win enterprise clients. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Build Strategic Alliances: Forge deep, trusting relationships and alignment across commercial teams and Global Operations and Services to ensure the prospective Customer Experience is top of mind
- Enforce Scoping Integrity: Create process and operational checkpoints within the pre-sales pipeline to eliminate scoping errors, misaligned verbal promises, and premature tier commitments
- Standardize Operational Collateral: Partner with Enablement to maintain and publish clean pre-sales operational collateral, capability matrices, and standard SLA decks used during high-visibility customer presentations
- Govern Pre-Sales Metrics: Track and report on key operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity, utilizing metrics to drive data-backed commercial decisions
- Cross-Functional Diplomat: Strong background working alongside high-velocity commercial teams and successfully navigating multi-regional internal organizations to protect operational boundaries while accelerating deals
- Critical Problem Solver: The ability to operate with high integrity, critical and independent thinking skills, sound judgment, and the courage to enforce operational guardrails in a revenue-driven environment

Tags: Global Operations and Service (GOS)

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tripactions-senior-manager-client-experience-pre-sales-solutions-and-scoping/