# Customer Success Associate (Mortgage Loan Originator) at Trovy

- Company: Trovy
- What the company does: Faster approval. Lower APRs. Lower monthly payments. It. Backed by Kleiner Perkins.
- Company website: https://trovy.com/
- Type: Startups
- Level: Associate
- Location: Salt Lake City
- Work setup: On-site
- Pay: $80K to $95K base salary per year (USD)
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://jobs.ashbyhq.com/trovy/5ff0378c-b1b4-4e7e-8637-623abfe35e9d
- Page: https://www.1752.vc/careers/jobs/trovy-customer-success-associate-mortgage-loan-originator/

## About the role

As a Customer Success Associate, you'll be the primary point of contact for Trovy customers — guiding them through onboarding, answering questions about their HELOC, and making sure every customer feels supported from application to active use. This is a relationship-first role, not a sales role. You won't be chasing commissions — you'll be focused on delivering a genuinely great customer experience.

## What they're looking for

- Active MLO license in any state (NMLS registration required) — newly licensed candidates are encouraged to apply
- Experience with Zendesk or a similar customer support platform is a plus
- Strong written and verbal communication skills, you can explain complex financial concepts in plain language
- Customer-first mindset with a genuine interest in helping people make smart decisions about their home equity
- Comfort working in a fast-paced, startup environment where processes are still being built
- Highly organized with strong attention to detail — you can follow compliance-sensitive procedures accurately and keep your work structured even when volume picks up

Tags: Operations